FAQs

We are committed to providing a refined shopping experience. Below you’ll find answers to the most common questions. If you need further assistance, our support team is available to help.

Orders & Shipping

When will my order be processed?

Orders are processed within 1–3 business days, excluding weekends and holidays.

How long does delivery take?

Delivery times vary by destination and typically range between 7–14 business days.

Will I receive tracking information?

Yes. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Do you ship internationally?

Yes, we offer international shipping.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery. Items must be unused, unopened, and returned in their original packaging.

How do I request a return or refund?

Please contact our support team at [your business email] with your order number and request.

Are there any non-returnable items?

For hygiene and safety reasons, certain products such as beauty tools or personal care accessories may not be eligible for return once opened.

Products & Quality

Are your products authentic?

Yes. All products are carefully sourced and inspected to ensure quality and authenticity.

Where can I find product details?

Detailed descriptions, materials, and care information are provided on each product page.

Payments & Security

Which payment methods are accepted?

We accept secure payment methods available at checkout, including major credit and debit cards and PayPal.

Is my payment information secure?

Yes. All transactions are processed through encrypted and secure payment systems.

Support & Contact

How can I contact customer support?

For any inquiries, please email lelumierehaus@gmail.com. We aim to respond within 24 business hours.

I entered an incorrect address — what should I do?

Please contact us immediately. If the order has not yet been shipped, we will attempt to update the delivery details.

Additional Information

We reserve the right to update our policies at any time. Any changes will be reflected on this page.